Which Hayes is this?
Hayes in the London Borough of Hillingdon — UB3 and UB4, west London, near Heathrow. Not Hayes in Bromley, which is BR2 and forty minutes the other side of the city. Both towns get each other's phone calls weekly.
Questions
What people ask, answered plainly
The things people actually ask, answered plainly.
Is parking difficult?
Less than in inner London. Much of the interwar stock has a driveway or a front garden that became one, and the residential roads are wide. Around Hayes Town, the station and parts of Botwell it tightens, and there we arrange a permit.
What is the housing like?
Interwar semis and terraces through most of UB3 and UB4, substantial ex-council estates in Yeading and Botwell, canal-side and factory-quarter conversions, and newer flats around the station.
Do the conversions need special handling?
The old industrial buildings, yes. Large windows, generous rooms, and frequently one goods lift that everybody in the building shares — which means a booking rather than a queue on the day.
Does Heathrow affect a move?
Only the roads. The A312 and the airport approaches are busy at predictable hours, which is a reason to pick the loading window at survey rather than take whatever the morning offers.
How is a price worked out?
Measured volume, access at both ends, how much packing you want, and distance. Not urgency, not the season, and not what someone else quoted.
Does a survey cost anything?
No, and it obliges you to nothing. A video call covers most UB3 and UB4 addresses; factory conversions and anything with a shared goods lift are worth an in-person look.
Do you handle the permit?
Where the street is controlled, yes. Hillingdon wants notice, which is the single commonest reason a moving day starts badly.
Are ex-council houses difficult?
Among the easier buildings here — solidly built, generous rooms, wide internal doorways and proper stairs. Maisonettes need the external stair looked at first.
Will my things be insured?
Goods in transit and storage cover are in place, with the usual conditions around owner-packed cartons and items of unusual value. Declare anything genuinely valuable at survey and we confirm in writing what applies.
Do you pack?
Full, part or fragile-only. Most households do the books and clothes and leave us the kitchen, the glass and the pictures. Materials go when we go.
Do you do first-home moves?
A good share of the work. Usually a bedroom's worth of things plus whatever was bought for the new place, which is a van job rather than a removal — and we will say so.
Can you store between completions?
Containerised storage: wrapped, listed on an inventory and racked indoors, collected as part of the move.
Do you move pianos?
Uprights routinely. Grands are assessed first, and out of a maisonette with an external stair we would rather bring in a piano specialist.
What if completion slips?
The load stays on the vehicle or goes into store overnight rather than onto a driveway. We tell you plainly what that means rather than sending a surprise invoice.
Do you do office and unit moves?
Small commercial — the units around the industrial estates and the canal, and offices in the town. Out of hours usually suits everyone.
Do you cover Southall, Uxbridge or Greenford?
The edges. Greenford has its own coverage on our network and we do not poach it. For a genuinely London-wide move our pan-London sister sites are the better fit.
Is the canal relevant to a move?
Only where a property backs onto it and the vehicle access runs the long way round. Worth a photograph at survey.
How far ahead should I book?
As soon as the date exists, even provisionally. Fridays and month-ends go first everywhere in London.
Who handles customs on a European move?
We do, built from the survey inventory. Each of the four destinations has its own transfer-of-residence process and they differ more than people expect.
Still not answered?
Put it in the notes on the quote form. Services covers what we do, coverage covers where, and European removals covers moves that leave the country.
Next step
Tell us about the move
Both addresses, what is coming, and your date. We survey, check the access and come back with a written quote.